Terms and Conditions – Mens Toolbox

1. About these terms

These terms apply when you use menstoolbox.org or any Mens Toolbox service, including memberships, online courses, support packages, downloads, events and clinician appointments. They are provided by Mens Toolbox (ABN 23 554 615 450).

By using our website or services, you agree to these terms and our Privacy Policy. If you don’t agree, please don’t use them. Clinical appointments are also covered by the consent and fee information we give you before your first session.

2. What we offer, and its limits

Mens Toolbox provides practical information, self-help tools, courses and support for men facing relationship challenges, separation, family law matters and domestic and family violence, and for the people who support them. Some services are delivered by qualified clinicians.

We are not a crisis service. We do not monitor our website, email or messages around the clock. If you are in immediate danger, call 000. If you are in crisis or thinking about suicide, call Lifeline on 13 11 14 (24/7).

Our general website content, courses and resources:

are general information only, not personal advice
are not legal advice: speak to a family lawyer or legal aid service about your own matter
are not a diagnosis or a substitute for individual care from a GP, psychologist or other health professional

If any content causes you distress, stop, reach out for support and contact us.

3. Eligibility and accounts

Our services are for adults aged 18 and over living in Australia.
You must give accurate information and keep it up to date.
Keep your login details private. You are responsible for activity on your account.
Tell us straight away if you think someone else has accessed your account.
We may suspend or close an account that breaches these terms or puts others at risk.

4. Clinical appointments

Booking and records

Appointments are booked and managed through Halaxy, our practice management system. You may receive intake forms, reminders, invoices and receipts from Halaxy on our behalf. Your clinical records are stored securely in Halaxy, as explained in our Privacy Policy.

Online sessions through Microsoft Teams

Online appointments are held on Microsoft Teams using a link we send you. You do not need a Microsoft account. You agree to:

join from a private, safe place where you won’t be overheard
use a device with a working camera, microphone and stable internet
confirm your location and an emergency contact at the start of each session
not record any part of a session without your clinician’s written consent

We do not record sessions without your written consent. If the connection drops, your clinician will try to reconnect, then call you on the number you gave us.

Suitability

Online sessions may not suit everyone. Your clinician may recommend face-to-face care or another service if that would be safer or more effective for you. Clinicians follow their professional, ethical and legal obligations, including confidentiality limits explained in our Privacy Policy.

5. Fees, payment, cancellations and refunds

Mens Toolbox is self-funded and privately operated, so our services carry fees. Current prices are shown on our website or provided before you book. All prices are in Australian dollars and include GST where it applies.

Appointments

Fees are payable [at the time of booking / on the day of the session] through Halaxy.
Where you are eligible for a Medicare rebate, we can lodge the claim for you. You pay any gap.
Please give at least [24/48] hours’ notice to cancel or reschedule. Late cancellations or missed sessions may be charged [insert fee].
If we need to cancel, we will reschedule or refund you in full.

Courses, memberships and support packages

Payment is taken at checkout.
Because digital content can be accessed immediately, we don’t offer refunds for change of mind once you have accessed it, unless required by law.

Nothing in these terms limits your rights under the Australian Consumer Law. If a service is not provided with due care and skill, or is not fit for its stated purpose, you may be entitled to a remedy, including a refund.

6. Memberships, courses and downloads

A membership gives you access to member content for the period you have paid for.
Recurring memberships renew automatically at the end of each billing period until you cancel. We will tell you the renewal price before you sign up.
You can cancel at any time in My Account. Access continues until the end of the paid period.
Course access is for your personal use only. Don’t share your login or course materials.
We may update, replace or retire content to keep it accurate and current. If we withdraw a paid course you haven’t finished, we will offer an alternative or a pro-rata refund.

7. Acceptable use and community rules

When you use our website, forums, comments or messaging, you must not:

abuse, threaten, harass, stalk, defame or intimidate anyone
post hateful, discriminatory, sexual or unlawful content
encourage violence, self-harm, retaliation or breaching a court order
share names, photos or details that identify a former partner, child or any party to family law proceedings (this can also breach the Family Law Act 1975)
share anyone’s personal information without their consent
impersonate anyone, advertise, spam, or use bots or scraping tools
use our tools to monitor, track or gather information on another person unlawfully

Views posted by members are their own and are not endorsed by Mens Toolbox. We may remove content and suspend or close accounts that break these rules, and report serious matters to police or the eSafety Commissioner.

8. Intellectual property

All content on our website and in our courses, tools, booklets, videos and resources is owned by Mens Toolbox or used under licence, and is protected by copyright.

You may view, download and print one copy for your own personal, non-commercial use. You must not copy, share, sell, adapt or republish our content, or use it in your own programs or services, without our written permission.

If you post content on our site, you keep ownership of it but give us a licence to display it on our website for as long as it remains posted.

9. Donations, shop, social media and third-party links

Donations help us keep services affordable. Mens Toolbox is a privately owned organisation, so donations are not tax-deductible [confirm]. Donations are non-refundable unless made in error.

Shop: our merchandise store is run by Deco Apparel on its own website, under its own terms, delivery and returns policies.

Social media: we are on Facebook, Instagram, TikTok and LinkedIn. These are public spaces governed by each platform’s terms. Please don’t share personal health or legal details there.

Links: we link to other websites and services we think may help. We don’t control and aren’t responsible for their content, availability or privacy practices. A link is not an endorsement.

10. Liability and the Australian Consumer Law

We work hard to keep our information accurate and current, but laws, services and research change. We don’t guarantee that the website will always be available, error-free or free of viruses.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees or any other right you have by law.

To the extent permitted by law, and except for those guarantees:

we are not liable for loss arising from decisions you make based only on general website or course content, without seeking personal professional advice
we are not liable for indirect or consequential loss
where our liability for a service cannot be excluded but can be limited, it is limited to supplying the service again or paying the cost of having it supplied again

11. Privacy, changes, governing law and contact

Privacy: we handle your personal and health information as set out in our Privacy Policy.

Changes: we may update these terms from time to time. The current version is always on our website. If we make a significant change that affects a paid membership, we will tell you by email first.

Governing law: these terms are governed by the laws of Queensland, Australia.

Complaints: please contact us first so we can try to fix the problem. We aim to respond within 5 business days.

Contact Mens Toolbox, ABN 23 554 615 450 Email: contact@menstoolbox.org Post: PO Box 2192, Idalia QLD 4811

Last updated: 28 October, 2026